Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Return Policy
- Returns accepted for 30 days
- Free return and free exchange
- No restocking fee
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at juneandhannah.design@gmail.com. We’ll send you a return shipping label through email, as well as instructions on where to send your package. Items sent back to us without first requesting a return will not be accepted.
The return adress is the following:
Address for return:
Unit 2 Kencot Close Business Park, Kencot Way, Erith, Kent, UK, DA18 4AB
Contact Name: June HH
You can always contact us for any return question at juneandhannah.design@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Free Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is received, we will deliver an exchanged item as quickly as possible. To start to exchange items, email us at juneandhannah.design@gmail.com, and we will generate an exchange process for you.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at juneandhannah.design@gmail.com.